SUGRAS · CUSTOMER INFORMATION
Returns, Refunds & Cancellations
Updated 12 October 2026
How to request help for a damaged or incorrect Sugras gift, discuss cancellations and confirm refund arrangements.
1. Contact Sugras about an order
For return, refund or cancellation requests, contact +91 93262 43589 on WhatsApp or by phone. Share the order reference, delivery date, affected product code and a brief description. If you do not have a reference, share the name and phone number used for the order so the team can locate it.
2. Damaged, incorrect or non-conforming goods
If a gift arrives damaged, spoiled, defective, incomplete or different from the agreed order, report it promptly so the issue can be assessed and resolved. Where possible, retain the product, labels and packaging. Photos can help assessment, but the absence of an unboxing video does not by itself remove your applicable consumer rights. Do not consume a product that appears unsafe.
3. How a resolution is arranged
Sugras will review the order details and the issue with you to determine an appropriate replacement, refund or other lawful remedy. Where a return or collection is needed, obtain instructions before sending food products back. Responsibility for return shipping and any agreed costs should be confirmed as part of the resolution; remedies required by law are not excluded.
4. Change-of-mind and customised orders
Food, perishables and personalised gifts may not be suitable for change-of-mind returns once prepared, opened or delivered. Ask Sugras to confirm the applicable terms before ordering. This does not limit rights concerning defective, damaged, incorrect or misdescribed goods, including customised items.
5. Cancellation requests
Send a cancellation request as soon as possible. Feasibility depends on whether preparation, customisation or dispatch has started. Any cancellation charges or non-refundable costs must have been disclosed and agreed before payment and must comply with applicable law. Ask for written confirmation of the cancellation and any refund amount; sending a request alone does not confirm cancellation.
6. Refund method and timing
For an accepted refund, Sugras will confirm the amount, payment method and expected processing time in writing. Payment providers may require additional time to credit the amount. Contact Sugras with the refund reference if the stated time has passed. This page does not set an unverified fixed refund window.
7. Delivery delays
If a confirmed delivery date is missed, contact Sugras to discuss the available remedy. Your rights in relation to delayed or undelivered goods remain subject to applicable law and the agreed order details.
8. Consumer rights and support
This policy does not exclude or restrict mandatory rights or remedies under applicable Indian consumer law. If an issue remains unresolved, ask Sugras to escalate your complaint and provide a written response. You retain access to the complaint channels and forums available under law.